Corporate Account Terms and Conditions

Effective Date: 1 March 2026  |  Last Updated: 1 March 2026  |  Version: 1.0

IMPORTANT: These Corporate Account Terms and Conditions ("Corporate Terms") govern the relationship between PrintHub and approved corporate account holders. By submitting a corporate account application, you confirm that you have authority to bind your company to these Corporate Terms and that your company agrees to be bound by them. These Corporate Terms apply in addition to our Terms of Service, Privacy Policy, Refund and Returns Policy, and Account Registration Terms, all of which are incorporated herein by reference. In the event of conflict, these Corporate Terms prevail over the general Terms of Service for matters specific to corporate accounts.

1. Definitions

In these Corporate Terms: "Corporate Account" means the approved business account assigned CORP-XXX upon approval; "Corporate Customer" or "Client" means the legal entity that holds the Corporate Account; "Authorised User" means any individual added to the Corporate Account (OWNER, ADMIN, FINANCE, or MEMBER role); "Primary Contact" means the OWNER who applied for the account; "Credit Limit" and "Payment Terms" (PREPAID, NET-14, NET-30, NET-60) are as set in the approval notification; "Corporate Invoice" means the consolidated monthly invoice (CINV-YYYY-XXXX); "Schedule of Rates" means agreed pricing issued by PrintHub; "Brand Assets" means logos and creative files uploaded to the account library; "KES" and "VAT" have the meanings given in the Terms of Service.

2. Application and Approval

To apply, an authorised representative must complete the form at printhub.africa/corporate/apply, providing company name, KRA PIN (mandatory), VAT number if applicable, industry, company size, primary contact details, billing address in Kenya, estimated monthly spend, and requested credit terms. We may verify information via KRA iTax and credit reference. We reserve the right to refuse any application without giving reasons. Approval is communicated to the Primary Contact; the Agreement commences on the date of that notification.

3. Authorised Users and Roles

OWNER and ADMIN may place orders and manage team (ADMIN may manage MEMBER level only); FINANCE may view invoices only; MEMBER may place orders within any spending limit set by OWNER. The Client is responsible for all orders and actions of its Authorised Users. By adding an Authorised User, the Client represents that it has a lawful basis to share that individual's data with PrintHub and that the individual has been informed; PrintHub processes such data in accordance with our Privacy Policy.

4. Pricing, Discounts, and VAT

The Client is entitled to the Corporate Discount specified in the approval notification, applied before VAT. Discounts are subject to change with 14 days' written notice. All prices and Corporate Invoices are subject to VAT at 16% unless a valid KRA VAT exemption certificate is provided. Tax invoices will be KRA-compliant. PrintHub may issue a Schedule of Rates for volume orders; Schedule pricing supersedes standard pricing for those items.

5. Credit Terms and Payment

Where approved for credit (NET-14, NET-30, NET-60), PrintHub provides services up to the approved Credit Limit. We will notify when usage reaches 80% of the limit; orders that would exceed the limit will be declined until the balance is reduced. Corporate Invoices are generated at month end and sent to the Primary Contact and FINANCE users. Payment is due within the agreed period (NET-14: 14 days; NET-30: 30 days; NET-60: 60 days) by M-Pesa Paybill (quoting invoice number) or bank transfer. Late payment: we may charge interest at 2% per month (or the maximum permitted under Kenyan law), suspend the credit facility and require prepayment, suspend the account, and after 60 days overdue may terminate and refer to collections (Client bears costs of recovery). Disputed invoices must be notified in writing within 7 days of invoice date; the undisputed portion must be paid by the due date. PREPAID accounts pay per order at checkout with corporate discount applied.

6. Orders, Purchase Orders, and Brand Assets

Authorised Users place orders subject to role permissions and spending limits; all Orders are subject to our Terms of Service. The Client may add a PO Reference at checkout. Brand Assets uploaded to the account are used solely to fulfil the Client's orders; the Client warrants ownership or licence of all IP in those assets. PrintHub stores Brand Assets in private, access-controlled storage and will delete them within 30 days of a deletion request subject to active Order retention needs.

7. Confidentiality and Intellectual Property

PrintHub will keep the Client's confidential information (pricing requirements, business information) confidential and will not disclose it except to staff and sub-processors who need it, or as required by law. The Client will not disclose PrintHub's pricing, discount structure, or commercial terms to competitors. The Client retains ownership of its IP in files, designs, and Brand Assets; PrintHub retains ownership of its Platform and processes. Designs created by PrintHub for the Client are as agreed in the relevant Quote or design agreement.

8. Warranties and Liability

The Client warrants that it is a legally constituted entity, the applicant has authority to bind it, all information provided is accurate, and it owns or licenses all IP in submitted files. PrintHub's total aggregate liability to the Client shall not exceed the total value of Orders placed in the 12 months before the event giving rise to the claim (excluding liability for death or personal injury, fraud, or any liability that cannot be excluded by law). PrintHub is not liable for indirect, consequential, or economic loss, including loss of profit or loss arising from print defects affecting time-sensitive events, to the maximum extent permitted by law.

9. Term and Termination

The Agreement runs from approval until terminated. The Client may close the account on 30 days' written notice to hello@printhub.africa provided all invoices are paid and there are no pending orders. PrintHub may terminate for convenience on 30 days' notice, or with immediate effect where the Client materially breaches and fails to remedy within 14 days, becomes insolvent, has an invoice overdue by more than 60 days, or provided false information in its application. Upon termination: all outstanding invoices become immediately due; Authorised Users lose access; Brand Assets are retained 30 days then deleted; Order and financial records retained 7 years per KRA; orders already in production will be completed and invoiced.

10. Data Protection

PrintHub acts as Data Controller for Authorised Users' data (account administration, order fulfilment, marketing where consent is given). Where PrintHub processes data on the Client's instructions (e.g. third-party delivery addresses), PrintHub acts as Data Processor and this Agreement with the Privacy Policy constitutes the data processing agreement under Article 28 GDPR and Section 35 Kenya DPA 2019. Both Parties will comply with GDPR and UK GDPR where applicable. Data subject requests from Authorised Users are handled by PrintHub per the Privacy Policy; where the Client is Data Controller for any data, the Client is responsible for responding and PrintHub will provide reasonable assistance.

11. General

This Agreement is the entire agreement between the Parties. No variation is effective unless in writing and signed. Notices to PrintHub: hello@printhub.africa; to the Client: Primary Contact's email. Force majeure: neither Party is liable for delay or failure due to circumstances beyond reasonable control; the affected Party must notify within 5 business days; if force majeure continues more than 30 days, either Party may terminate affected Order(s) with full refund for unrendered services. The Client may not assign without PrintHub's consent; PrintHub may assign to a successor in a merger or sale. Governing law: Republic of Kenya. Disputes: good-faith negotiation, then mediation via Nairobi Centre for International Arbitration (NCIA), then arbitration under NCIA rules, seat Nairobi, English language. Courts of Nairobi have non-exclusive jurisdiction for urgent or interim relief.

12. Contact

PrintHub — An PrintHub (Part of PrintHub (An Ezana Group Company)) Company
Corporate Accounts: hello@printhub.africa | WhatsApp: +254 727 410 320
DPO: dpo@printhub.africa | https://printhub.africa/corporate